A detailed explanation of Ludojockey.com’s Refund Policy is given below:

In cases of accidental or erroneous cash credits to any party, user or company, we (the company) can independently or you can request for a refund within two weeks of initiating the transaction. Ludo Jockey will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform that was used to make the corresponding transaction.

In the event you like to cancel your subscription with Ludo Jockey, please write to us at support@Ludojockey.com from your registered email ID. Your win wallet and main wallet balance (called ‘account balance’) will then be refunded to the payment method of your choice. Please be informed that certain payment methods may attract additional processing fees that will be deducted from your account balance. We’ll also deduct all kinds of bonuses or incentives we ever offered you from your account balance. Because you’re cancelling your account with us, we’ll have to deactivate the same to prevent you from participating in any of our contests. If you however would like to become a member with us again in future, please feel free to contact us first.

We trust our product so much that we 100% guarantee to refund your money either due to an error or mistake in the transaction or in case you end up having to lose any of our Ludo Jockey contests solely because of technical problems in our Ludo Jockey mobile application. We however will need sufficient evidence from you to investigate the issue, upon investigation if it is proved that the error/issue is technical we’ll refund you. Since we strive to make our product the best, we might ask questions to gather your feedback of the error and reproduce the same. Please make sure to provide a valid payment method with sufficient details for us to process your refund. The onus of providing accurate/valid and your bank/paytm/credit/debit card details is with you. We’ll provide you the refund transaction and reference number thereof in an email sent to you shortly after the refund transaction is successfully submitted at our end. Please allow 48 hours to receive the refund, in case you still have not received the refund, please contact us immediately. Only the entry fee of the contest deducted from your wallet/account will be refunded but not the total estimated winning amount of the contest under the assumption that requested user has highest probability of winning the contest, therefore the maximum refund will be your entry fee deducted from your wallet.

LudoJockey is not responsible for any loss resulting from the cancellation of any games due to Service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors that are beyond the reasonable control of LudoJockey.

LudoJockey has the right to check or validate the personal information of the players from time to time. The process of validation can be done through a phone call or via email. If we are not able to get in touch with you at first, several attempts will be made to establish contact with you. In the event that the validation is unsuccessful, or we are unable to contact you after making all possible attempts, we reserve the right to suspend your account and refund the amount lying in your account to the financial instrument/platform that you used to make the payment online.

LudoJockey contests, offers, bonuses, tournaments and games may get cancelled or discontinued at any moment without any prior notice. LudoJockey disclaims any liability, except the refund of the entry fee wherever applicable.

You may cease to use our gaming services and terminate your account by emailing us at support@LudoJockey.com with a clear explanation of your intention and duration from 48 hours to 6 months. After evaluating your case, at our discretion, LudoJockey.com will refund your account balance minus any bonuses, incentives or promotional offers credited to your account within 10 working days and terminate your account. Please note, that any account actions you take after emailing your request for terminating your account, including, but not limited to, playing cash games, tournaments, depositing and withdrawing money, will be deemed as actions taken solely by you and LudoJockey shall not be responsible for your actions.

If your account has been inactive for over 365 days and has an unused balance, LudoJockey shall remind you two times to activate your account. To activate your account, you must log in and use your cash balance by playing a cash game. After the reminders, if you do not activate your account your cash balance shall be forfeited to LudoJockey. All reminders shall be sent to the email or phone number listed on your profile, as part of the account details and information you submitted to LudoJockey. Accounts found in breach of our Terms and Conditions shall receive no reminders, and the unused funds in such accounts shall be subject to the terms of our Breach and Consequences policy.

LudoJockey support team is available to assist you, so please write to us at support@ludoJockey.com from your registered email ID and share your concern or issue, our representative will reach out to you to resolve the matter. You may also contact us at live chat at ludoJockey.com or on what’s app +919599210959 between Monday to Friday from 9 am to 6 pm.

To avail certain Amusement Facilities on the Portal, Users would be required to provide certain information for the registration process namely:

• Username
• Password
• Email address
• Phone Number

Ludo Jockey will not collect any information or contact number directly for personal use. Moreover, you will be asked to provide your personal information, email address, phone number, and bank details to transfer your winning amount from the win wallet. Any information you provide will not be used for other commercial purposes and will not be forwarded to any third party.

In the course of providing you with access to the Amusement Facilities, and in order to provide you access to the features and services offered through the Portal and to verify your identity, you may be required to furnish additional information, including your Bank Account Number.

In the course of providing the Amusement Facilities, Users may invite other existing Users or other users (“Invited Users”) to participate in any of the Amusement Facilities by providing the email address or Facebook username of such users. Ludo Jockey may thereafter use this information to contact the Invited User and invite such users to register with Ludo Jockey (if such Invited User is not an existing User) and participate in the Game/Amusement Facility in relation to which such person was invited by the User. The participation of the Invited User in any of the Amusement Facilities shall be subject to the terms of this Privacy Policy and the Terms and Condition for the use of the Portal.

The User hereby represents that the Invited Users have consented and agreed to such disclosure to and use of their email address and Facebook username by Ludo Jockey.

All required information is specific and based on the kind of Game/ Amusement Facility the User wishes to participate in or access, and will be utilized for the purpose of providing services, including but not limited to the Amusement Facility, requested by the User. The information as supplied by the Users enables us to improve the Amusement Facilities and provide you the most user-friendly game experience. Ludo Jockey may also share such information with affiliates and third parties in limited circumstances, including for the purpose of providing services requested by the User, complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

Ludo Jockey may also share information as provided by you and data concerning usage of the Amusement Facility and participation in the Games with third party service providers engaged by Ludo Jockey, for the purpose of data analytics or other similar purposes, for the purpose of storage, improving the services and helping Ludo Jockey serve you better.

Where we propose to use your personal information (that is, information that that may be used to identify the User and that is not otherwise publicly available) for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

By using the Portal, you hereby expressly agree and grant consent to the collection, use and storage of this information by Ludo Jockey. Ludo Jockey reserves the right to share, disclose and transfer information collected hereunder with its own affiliates. In the event Ludo Jockey sells or transfers all or a portion of its business assets, consumer information may be one of the business assets that are shared, disclosed or transferred as part of the transaction. You hereby expressly grant consent and permission to Ludo Jockey for disclosure and transfer of information to such third parties. Further, Ludo Jockey reserves the right to disclose personal information as obligated by law, in response to duly authorized legal process, governmental requests and as necessary to protect the rights and interests of Ludo Jockey.

To improve the effectiveness and usability of the Portal for our Users, we use "cookies", or such similar electronic tools to collect information to assign each visitor a unique random number as a User Identification (User ID) to understand the User's individual interests using the identified computer. Unless the User voluntarily identifies himself/herself (e.g., through registration), Ludo Jockey has no way of knowing who the User is, even if we assign a cookie to the User's computer. The only personal information a cookie can contain is information supplied by the User. A cookie cannot read data off the User's hard drive. Ludo Jockey’s advertisers may also assign their own cookies to the User's browser (if the User clicks on their ad banners), a process that Ludo Jockey does not control.

Ludo Jockey's web servers automatically collect limited information about User's computer's connection to the Internet, including User's IP address, when the User visits the Portal. (User's IP address is a number that lets computers attached to the Internet know where to send data to the User -- such as the web pages viewed by the User). The User's IP address does not identify the User personally. Ludo Jockey uses this information to deliver its web pages to Users upon request, to tailor its Portal to the interests of its users, to measure traffic within the Portal and let advertisers know the geographic locations from where Ludo Jockey's visitors come.

Ludo Jockey also includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond Ludo Jockey's control. Once the User leaves Ludo Jockey's servers (the User can tell where he/she is by checking the URL in the location bar on the User's browser), use of any information provided by the User is governed by the privacy policy of the operator of the site which the User is visiting. That policy may differ from Ludo Jockey's own. If the User can't find the privacy policy of any of these sites via a link from the site's homepage, the User may contact the site directly for more information. Ludo Jockey is not responsible for the privacy practices or the content of such websites.

All information gathered on Ludo Jockey is securely stored within Ludo Jockey- controlled database. The database is stored on servers secured behind a firewall; access to such servers being password-protected and strictly limited based on need-to-know basis. However, we understand that as effective as our security measures are, no security system is impenetrable. Thus, we cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Further, any information you include in a posting to the discussion areas will be available to anyone with Internet access. By using the Portal, you understand and agree that your information may be used in or transferred to countries other than India.

Ludo Jockey also believes that the internet is an ever-evolving medium. We may periodically review from time to time and change our privacy policy to incorporate such future changes as may be considered appropriate, without any notice to you. Our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. Any changes to our privacy policy will be posted on this page, so you are always aware of what information we collect, how we use it, how we store it and under what circumstances we disclose it.

When Ludo Jockey presents information to it's online advertisers -- to help them understand our audience and confirm the value of advertising on the Portal -- it is usually in the form of aggregated statistics on traffic to various pages within our site. When you register with Ludo Jockey, we contact you from time to time about updating your content to provide features which we believe may benefit you.

Several deceptive emails, websites, blogs etc. claiming to be from or associated with Ludo Jockey may or are circulating on the Internet. These emails, websites, blogs etc. often include our logo, photos, links, content or other information. Some emails, websites, blogs etc. call the user to provide login name, password etc. or that the user has won a prize/ gift or provide a method to commit an illegal/unauthorized act or deed or request detailed personal information or a payment of some kind. The sources and contents of these emails, websites, blogs etc. and accompanying materials are in no way associated with Ludo Jockey. For your own protection, we strongly recommend not responding to emails or using websites, blogs etc. We may use the information provided by you to Ludo Jockey, including your email address or phone number, to contact you about the Amusement Facilities or other services availed by you or to inform you of our Amusement Facilities and services.

LUDO JOCKEY DOES NOT WARRANT THAT THIS PORTAL, IT’S SERVERS, OR EMAIL SENT BY US OR ON OUR BEHALF ARE VIRUS FREE. LUDO JOCKEY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS PORTAL, INCLUDING, BUT NOT LIMITED TO COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, GOODWILL, BUSINESS OPPORTUNITY, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. IN NO EVENT WILL LUDO JOCKEY BE LIABLE FOR ANY DAMAGES WHATSOEVER IN AN AMOUNT IN EXCESS OF AN AMOUNT OF INR 100.

Your personal information may be retained and may continue to be used until: (i) the relevant purposes for the use of your information described in this Privacy Policy are no longer applicable; and (ii) we are no longer required by applicable law, regulations, contractual obligations or legitimate business purposes to retain your personal information and the retention of your personal information is not required for the establishment, exercise or defense of any legal claim.

By visiting this Portal, you agree that the laws of the Republic of India without regard to its conflict of laws principles, govern this Privacy Policy and any dispute arising in respect hereof shall be subject to and governed by the dispute resolution process set out in the Terms and Conditions.

You will promptly notify Ludo Jockey if there are any changes, updates or modifications to your information. Further, you may also review, update or modify your information and user preferences by logging into your Profile page on the Portal.